View single post by mjk
 Posted: Wed Mar 23rd, 2011 05:49 am
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mjk

 

Joined: Wed Nov 21st, 2007
Location: Abingdon, United Kingdom
Posts: 93
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Mana: 
2 situations.
1. Freezing weather. Customer comes in for test. Washers frozen so complete test on assumption washers will thaw out. Doesn't happen so abandon test.
2. Freezing weather. customer comes in for test. Washers frozen so complete test on assumption washers will thaw out. Doesn't happen so fail on washers not working and item not tested on wipers.
Give vt30 to customer who is p....d off but goes out to car and finds washers are working as they have now thawed out.
If  test abandoned, as you're busy, book him in for full retest tomorrow.. or if you failed on unable to test,  get him back into bay and carry out fast pass retest. Customer happy, you dont waste time doing a full retest and no rules broken.
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